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Terms and Conditions

For purposes of these Terms and Conditions, the terms "”, “Flyonmyjet”, “The Forrest Group”, "The Forrest Group, LLC”," "we, "us," "Company," and "our" refer to The Forrest Group, LLC a California limited liability corporation, and, if applicable, its subsidiaries and affiliates. By using this website, you consent to these Terms and Conditions.

The Forrest Group, LLC owns all copyrights, trademarks, service marks, trade names related to our Company Information, which is proprietary to The Forrest Group, LLC.

Our website and any Company Information is available to you only to learn about, evaluate, or purchase our services and products. Unless you are an approved travel agent or affiliate, you may use the website and any Company Information only for personal, non-commercial purposes. Except in connection with your authorized use of our website, you may not copy, modify, display, license, distribute, transmit, or download any Company Information without our written consent. You may not use our website to make any speculative or false representations.

You may not use any "robot," "spider" or other automatic device, program, algorithm or methodology which perform similar functions to access, acquire, copy, or monitor any portion of the our website or any Company Information. Any use of our website which results in the modification of website infrastructural resources is not authorized. When you use our website or Company Information for an authorized purpose, you should include all proprietary notices without changing or hiding them.

If we do not exercise or enforce any legal right or remedy which may be available to us, this will not be taken to be a formal waiver of our rights.

As a condition of your use of our website, you promise and agree that you will not use our website or Company Information for any purpose that is unlawful or prohibited by these Terms and Conditions.

Our website may have links to other websites which are not operated, controlled or maintained by While we try to only provide links to those web sites which are in good taste and not offensive to visitors of our website, we are not responsible for the content of such websites and cannot guarantee that such websites will not change without our knowledge. Inclusion of such links in our website does not imply’'s endorsement or approval of the linked sites or their content.  We assume no responsibility for any other parties' websites hyperlinked to our website.

The content and company information found on’'s website is provided "as is", without warranty of any kind, either express or implied, including without limitation any warranty concerning the information, services, or products offered or provided through or in connection with’'s website and any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event shall The Forrest Group, LLC be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of’s website or with the delay or inability to use's website, or for any information (including company information), software, products, and services obtained through’s website, or otherwise arising out of the use of the website, whether based on contract, tort, strict liability, or otherwise, even if The Forrest Group, LLC has been advised of the possibility of damages.

Without limiting the generality of the foregoing, this disclaimer of liability applies to any damages or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication-line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

We encourage you to share your comments and questions with us. Please note, however, that we assume no responsibility for reviewing unsolicited ideas for our business (such as product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future The Forrest Group, LLC's offerings. Any and all rights to materials and ideas submitted to us become our exclusive property.

You agree that: the first person to check in to the App or website on your table shall bear responsibility for full payment of the bill in the event that other users of the App or website on your table check in to the App or website and leave the table without paying;and you will check the accuracy of your bill and the amount you pay upon receiving the bill and prior to payment. If you disagree with any part of the bill, you should request that the disputed part is removed from the bill before you pay the bill through the App or website. .

You acknowledge that, while the contract for the provision of food, drink and other goods and services is between you and the relevant venue, the venue has authorised us to collect payment on its behalf. In the event of any claim or dispute between you and a venue, while we shall have no liability to you in respect of any such claim or dispute, you may contact us and we shall use our reasonable endeavours to assist in resolving the claim or dispute with the venue.

Following payment of a bill using the website or App, we shall email you a copy of your receipt. You acknowledge that charges incurred through the website or App will show as "FLY ON MY JET" or the name of the venue you are paying at on your payment card statement.

In the event that your payment card is lost or stolen you agree that it is your responsibility to contact the applicable card company in order to cancel your payment card as soon as reasonably possible following such loss or theft.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, the Sites; or use of or reliance on any content displayed on the Sites.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Sites or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on the Sites. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Where the Sites contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or the performance of the services. Your dealings with, and interest in, services, merchants or promotions found on or via the Sites are solely between you and the person with whom you are dealing. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

You can make bookings by following the process outlined on the Service. You acknowledge that by making a booking you will be under an obligation to pay the restaurant for any food and drink provided by the restaurant, and, where applicable, service fees charged by the restaurant. • All bookings are subject to acceptance by the restaurant. We will inform you when your booking is confirmed. • Although we try to ensure that all availability displayed on the Service is accurate, restaurants may cancel or amend bookings after they have been confirmed. We are not responsible for any cancelled or amended bookings. Please contact the restaurant directly if you have any queries. • If you wish to amend a booking, you will need to discuss this with the restaurant directly. We cannot guarantee that the restaurant will be able to accommodate any changes.

10.1 You may link to the Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 10.2 You must not establish a link to the Sites in any website that is not owned by you. 10.3 The Sites must not be framed on any other site, nor may you create a link to any part of the Sites other than the home page. 10.4 We reserve the right to withdraw linking permission without notice.

We reserve the right to suspend your account or revoke any and all Referral Credits at any time if we in our discretion consider that such Referral Credit was earned inappropriately.

You acknowledge that we may, at any time and at our sole discretion, suspend or discontinue the referral scheme. If we do so, we shall where possible, provide you with advance notice of any such changes.

Cancellation policy


You can cancel most hotel bookings online. If your hotel's free cancellation deadline has passed, you will have to pay a cancel fee. If you booked a non-refundable hotel, you will have to pay the entire cost of your stay. Check the Rules and Restrictions in your itinerary for details.

To cancel your hotel booking

Sign in to view your bookings.

In Upcoming, select the itinerary you wish to cancel.

In Manage Booking, select Cancel Room and follow the instructions.

If you don't see the Cancel Room option, it is for one of these reasons:

The hotel's free cancellation deadline has passed. You can find details about cancel fees in your itinerary.

You booked a non-refundable hotel.

Your hotel is part of a vacation package booking.

If you need to cancel your booking, please contact us . All cancel fees are at the hotel's discretion.

Good to know

If you want to adjust your travel dates, you can change your booking instead of canceling.

To cancel a hotel booking that is part of a vacation package, read Change or cancel your vacation package.

For refund information, read Refund timelines.

If your booking is managed by a property manager, you will need to cancel directly with the property manager listed in your itinerary.


You can cancel most flight bookings online. For some airfares, if you cancel within 24 hours, no penalty fees apply.

To cancel your flight booking

Sign in to view your bookings.

In Upcoming, select the itinerary you wish to cancel.

Select Cancel Flight under Manage Booking. If the option to cancel is not available, please contact us .

Roundtrip flights with 2 one-way fares

To cancel your roundtrip flight, you must cancel each one-way flight individually.

You may be able to cancel one or both of your one-way flights online at no charge, within 24 hours of booking. If you don't

see the option to cancel online, please contact us .

For more information about this type of booking, please read Roundtrip flights with 2 one-way fares.

Good to know

If one of your one-way flights is operated by a low-cost airline, you must cancel it with the airline directly. Then, please contact us to cancel the second ticket in your trip.

If both one-way flights are operated by low-cost airlines, please contact each individual airline directly to cancel.

To cancel a flight that is part of a vacation package booking, please read Change or cancel your vacation package.

If you booked your flight yesterday or today, you may be able to cancel your ticket for a full refund.

Some fares are non-refundable. Review your itinerary for fare rules, restrictions, and ticket change fees.

If you cancel a non-refundable flight reservation, the airline may issue you a flight credit for a future booking instead of a refund.

For more information, please read Use your flight credit.

Any applicable penalty fees for canceled flights are charged by the airline, not us.


You may be able to cancel the following types of packages online:

Flight + Car

Hotel + Car

Flight + Hotel + Car

To cancel your package booking online

Sign in to view your bookings.

In Upcoming, select the itinerary segment (flight, car, or hotel) you wish to cancel.

Select Cancel Reservation under Manage Booking.

If your package cannot be canceled online, please contact us .

How it works

We do not charge change / cancel fees, but the hotel, car rental company, activity provider, or airline may charge penalty fees that we must pass on to you.

If you booked within the last 24 hours, you might be able to change your hotel booking without penalty or cancel for a full refund.

You could incur additional charges, however, if you change or cancel your booking too close to your check-in date.

Rebooked flights must be for the same traveler and on the same airline as the original booking.

For refund information, read Refund timelines.

Possible additional charges

Airline change fee, ranging from USD150 (domestic) to USD300 (international)

Difference in airfare, if the cost of your new flight exceeds your flight credit

Increase in hotel costs, if the cost of your new booking exceeds your hotel credit

Hotel cancellation penalty, ranging from 1 night’s stay to the full cost of your booking

Change costs example

Today's flight cost


Minus flight credit


Difference in airfare


Airline change fee


Increase in hotel costs


Total cost to change booking


The total cost of your change will depend on your airfare, your ticket details, and any penalties or fees that may apply. Review any airline and hotel change fees in your package rules and regulations, then compare today's prices to determine the overall cost increase.

Refund policy.

How it works

FLY ON MY JET may take up to 15 business days to process your refund. Once your refund is processed, your financial institution may take up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.

Your FLY ON MY JET refund receipt email contains details regarding your refund amount, how, and when you'll get your refund. If your credit card statement includes a charge from a third party (e.g., a low-cost airline, rental car company, or cruise line), you will receive your refund from that third party, not FLY ON MY JET.

Please contact the respective third party regarding refund timelines and related questions. If you're eligible for a refund and paid for your entire booking with points, you will receive your refund in points (minus any cancellation fees, which will be deducted from your points).

If you're eligible for a refund and paid for your booking with points and a credit card, you will receive your refund in points and on your credit card. Any cancellation fees will be deducted from the credit card portion of your refund first, followed by the points portion, if necessary.


Some flight bookings are eligible for a full refund if you cancel within 24 hours. Some fares are non-refundable. If you cancel such a fare, you may be eligible for a flight credit instead. Hotels

Most hotel rooms are fully refundable if you cancel before the hotel's cancellation deadline. Some hotel rooms are non-refundable.

If you cancel a non-refundable hotel booking, or cancel your booking after the hotel's cancellation deadline, you are not eligible for a refund, regardless of payment method used (points or card).

If you cancelled within the hotel's cancellation window but still see a charge from the hotel on your credit card statement, please contact the hotel directly.

Vacation Packages

Some flights booked as part of a vacation package are refundable if they are cancelled within 24 hours of booking. Read Change or cancel your vacation package for more information.


Pre-paid bookings must be cancelled at least 6 hours prior to pick-up for a full refund. If you return your prepaid car rental early, you will not be refunded for any unused time.


Most cruise bookings are eligible for a full refund if you cancel up to 90 days before departure. Activities

Most activity bookings are eligible for a full refund if you cancel before the activity's cancellation deadline. Some activities are non-refundable.

Contacting Us

If there are any questions regarding this privacy policy and/or terms of use/conditions, you may contact us using the information below:

The Forrest Group, LLC

Los Angeles, CA 90046

Email: [email protected]